Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship to selected countries across the Middle East and GCC. Available shipping destinations will be shown at checkout.

How long does delivery take?

Orders are typically delivered within 3–4 business days after dispatch. Delivery times may vary depending on your location and external factors such as courier delays.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details (if available).

What is your return policy?

You may request a return within 14 days of receiving your order, provided the item is unused and in its original packaging. For full details, please visit our Return & Refund Policy page.

How do I request a return or refund?

To initiate a return or refund, please contact us at support@monoora.shop with your order number and reason for return.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos. We will arrange a replacement or refund at no additional cost.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, changes may not be possible.

What payment methods do you accept?

We accept secure online payments through trusted payment providers. Available payment options will be displayed at checkout.

Is my personal information secure?

Yes. We take your privacy seriously and use secure systems to protect your personal information. Please refer to our Privacy Policy for more details.

How can I contact Monoora?

You can reach our customer support team by email at support@monoora.shop. We aim to respond within 24 hours, Sunday to Thursday.